Digital democracy

Sebastian Berg, Berlin Social Science Center (WZB), Germany
Jeanette Hofmann, Berlin Social Science Center (WZB), Germany

PUBLISHED ON: 20 Dec 2021 DOI: 10.14763/2021.4.1612

Abstract

For contemporary societies, digital democracy provides a key concept that denotes, in our understanding, the relationship between collective self-government and mediating digital infrastructures. New forms of digital engagement that go hand in hand with organisational reforms are re-intermediating established democratic settings in open-ended ways that defy linear narratives of demise or renewal. As a first approach, we trace the history of digital democracy against the background of its specific media constellations, describing continuities and discontinuities in the interplay of technological change and aspirations for democratisation. Thereafter, we critically review theoretical premises concerning the role of technology and how they vary in the way the concept of digital democracy is deployed. In four domains, we show the contingent political conditions under which the relationship between forms of democratic self-determination and its mediating digital infrastructures evolve. One lesson to learn from these four domains is that democratic self-governance is a profoundly mediated project whose institutions and practices are constantly in flux.
Citation & publishing information
Received: July 17, 2021 Reviewed: October 24, 2021 Published: December 20, 2021
Licence: Creative Commons Attribution 3.0 Germany
Competing interests: The author has declared that no competing interests exist that have influenced the text.
Keywords: Democratisation, Public space, Participation
Citation: Berg, S. & Hofmann, J. (2021). Digital democracy. Internet Policy Review, 10(4). https://doi.org/10.14763/2021.4.1612

Introduction

Digital democracy is a much discussed but rather fuzzy concept that still lacks a clear definition. We propose understanding digital democracy as a concept that links practices and institutions of collective political self-determination with its mediating digital infrastructures. Digital democracy has both an analytical and a normative dimension. As an analytical lens, digital democracy investigates how the use of digital technologies may influence the conditions, institutions and practices of political engagement and democratic governance. As a normative concept, it enables us to think about democracy as an open, alterable form of political organisation that is always in the making. Its dynamics are on the one hand due to conflicting principles, interpretations, and aspirations endemic to the democratic idea, like freedom, equality, or popular sovereignty. On the other hand, these dynamics also reflect a changing media landscape, which brings about new possibilities of imagining, realising, and practicing political self-determination. Therefore, digital democracy should neither be seen as a utopian model of an imminent future nor as a mere disintermediation of the existing democratic institutions. Instead of relying on monocausal, linear explanations, we suggest studying digital democracy as a contingent, open-ended phenomenon that interconnects two evolving areas, that of democratic self-government and that of digital infrastructures.

This text consists of three parts. The first section traces the harbingers and histories of digital democracy including their specific media constellation. It describes continuities and discontinuities in the interplay of technical change and hopes for democratisation. Interestingly, dreams of a direct democracy are among the recurring motifs. The second section critically reviews the premise of democratisation through technology. We find two schools of thought, one identifying digitalisation as a (disintermediating) driver of political change and another assessing the potential of digital technologies to bring democratic principles to bear in new and experimental settings. The final section covers four domains of digital democracy to illustrate the current transformation of democratic institutions and practices: democratic governance and the role of citizens, the public sphere as a condition of democratic action and political opinion formation, the organisation and repertoires of political action, and finally new forms of power and domination.

1. A brief historical outline

Digital democracy is a term filled with political aspirations. From an historical perspective, it is the latest model succeeding electronic democracy or teledemocracy, each of which emphasise the idea of democratisation through technology. Importantly, this idea has manifested itself not only in texts and discussions, but also in experimental projects. From the WELL (Rheingold, 1993) to the political participation platform “Rousseau”, these projects have sought to link specific visions of communication technology with the objective of improving democracy (Dahlberg, 2011) by reducing political alienation and increasing self-determination. Over the last 40 years, we can roughly distinguish three historical constellations in the evolution of digital democracy, each consisting of specific configurations of technologies and democratic imaginaries: i) electronic democracy, ii) virtual democracy, and iii) web 2.0 / network democracy. Depending on one’s point of view, these three periods are linked either by continuities or discontinuities in thought (for a different periodisation, see Vedel, 2006). A central common idea of these configurations refers to the use of communication technologies for implanting direct-democratic elements into representative democracy, which is often regarded as a “sorry substitute for the real thing” (Dahl, 1982).

Electronic democracy

One of the early forerunners of today’s social network sites (boyd & Ellison, 2007) and participation platforms is the back-channel-capable cable television of the 1980s, which inspires the idea of teledemocracy (Dutton, 1992; se Etzioni, 1992; Toffler, 1980). Using technology for improving democracy in the 1980s centres on strengthening information flows among citizens and facilitating participation. Cable TV channels would allow citizens to communicate among themselves without mediators (van Dijk, 2012, p. 50) and thereby create direct-democratic opportunities (Hindmann, 2009, p. 5; see Grossmann, 1996). An iconic image of this idea is the electronic town hall meeting. Evoking the dream of an Athenean agora, they are addressing political alienation by assembling like-minded people, making democracy more tangible and bridging the gap towards the political class (Dahlberg, 2011; Bimber, 2003; Barber, 1984; Held, 1987; Dahl, 1989).

The notion of information technology underlying the model of teledemocracy is predominantly limited to that of a tool, and therefore often shallow. An exception is Barber’s concept of a strong democracy, which argues that technology can be used in various, more or less democracy-enhancing ways. Hence, its “penchant for immediacy, directness, lateral communication” needs to be teased out (Barber, 1998, p. 585). Examples are Fishkin’s technique of deliberative polling (developed in 1988) or the use of Bulletin Board Systems for the networking of political activists (Myers, 1994; Rafaeli, 1984).

Virtual democracy

With the spread of the internet and its communication services in the early 1990s, new visions of virtual communities (Rheingold, 1993) emerged, which highlighted their unique features. The iconic image is no longer that of a local town hall but of “the global village”. Roughly thirty years after McLuhan coined the term, the global village seizes the Californian “small is beautiful” formula and links it to the utopian idea of a denationalised democracy, which will unfold in the virtual realm out of the government’s reach. Condemning existing political institutions as alienating, the internet pioneers intend to transfer their techno-libertarian imaginary of democracy into the emerging cyberspace (Schaal, 2016, p. 285). John Perry Barlow’s Declaration of Independence (1996) boldly portrays established democracies as tyrannies while cyberspace will facilitate new forms of political and economic self-determination, consisting of free and equal individuals (for the economic equivalent of liberation, see Dyson, 1997).

Merging neoliberal ideas of freedom from government (Johnson & Post, 1996) with a strong sense of individual liberation and privatisation counterculture (Turner, 2006), the distributed, seemingly power-diverting architecture of the internet comes to epitomise the 1990s style of political self-determination (for a different take, see Lessig, 1999; Goldsmith & Wu, 2006). Yet, in the shadow of neoliberalism, the rise of usenet groups, IRC channels and email lists also supports a communitarian version of democracy. It aims to revive the lost community as a new form of civic commons that John Gastil would later refer to as a “democracy machine” (Gastil, 2016). New types of “network cultures” (Lovink, 2009) are emerging, which may shed off “meat-spaced” ways of discrimination and marginalisation: “on the Internet nobody knows you are a dog”. However, with the demise of “internet exceptionalism” (Wu, 2011) in the early 2000s and the rising calls for regulating the digital infrastructure, democratic notions of a distinct cyberspace are losing traction.

Between web 2.0 and network democracy

The participatory web of the new century’s first decade marks the transition from the “read-only” to the “read/write” web, with now constantly changing services supposed to “get(s) better the more people use it” (O’Reilly, 2005; see also Beer & Burrow, 2007). In light of the web 2.0, the netizens (Hauben & Hauben, 1997) of the 1990s are now turning into content producers who are able for the first time to individually contribute to the public discourse (Bruns & Schmidt, 2011; Shirky, 2008). Emerging communication services such as blogs, ‘daily me’ diaries, podcasts, virtual radios and video channels create novel possibilities of practising but also of imagining democracy (Dahlgren, 2000, p. 339).

While the web 2.0 democracy is broadly welcomed as a “tool for political change” (McPhillips, 2006), it lacks the utopian, revolutionary touch of virtual democracy. Instead, it focuses on realising a new stage of “mass participation in a representative democracy” (Froomkin, 2004, p. 3). Freedom is no longer the privilege of an elite of internet pioneers but becomes reconciled with notions of “cultural diversity, political discourse, and justice” (Benkler, 2006) within a “network democracy” (Hacker, 2002) or a “wikidemocracy” (Noveck, 2009). The price for mainstreaming the internet, however, is the amalgamation of commercial and emancipatory logics. New business models drive the global socialisation of novel communication services while simultaneously commodifying the private sphere and the human mind.

The perceived immediacy of digital technology and its possibilities of “organizing without organization” (Shirky, 2008) are expected to flatten established hierarchies and eliminate powerful bureaucracies. Indeed, there is a specific strength found in the “weak cooperation” among digitally connected people, which links individualism and solidarity in unpredictable, crowd-enabled ways (Aguiton & Cardon, 2007). The web 2.0 democracy also strongly resonates with Habermas’ concept of deliberative democracy, which emphasises the role of the public sphere for collective self-determination (Chadwick, 2008; see Habermas, 1996).

Unlike virtual democracy, which revisited the revolutionary roots of American independence, the periods of teledemocracy and web 2.0 democracy primarily pursued reformatory intentions. Premised on the optimistic belief that communication technology is democratic per se (Hindmann, 2009, p. 5), the overall goal is to release its potential for a more direct-democratic self-determination. A few years later, “platform populism” (Morozov, 2021) will take up the hope of an unmediated and direct ability to collectively act through digital technology (De Blasio & Sorice, 2018).

2. Mediated democracy in the digital constellation

Most contributions to the concept of digital democracy are concerning themselves with the ongoing transformation of democratic government. While some approaches centre on the de-institutionalising aspects of this change, others are interested in the experimental practices that may result in new or modified democratic institutions.

The first set of works tells stories of decay and destabilisation. This includes observations on the growing fragility of once powerful political parties, the dethroning of elections and electoral bodies as core democratic institutions and the profound structural change of the public sphere. The latter also concerns the eroding agenda-setting power of the mass media in favour of a more direct form of political communication (Dahlgren, 2005; Coleman, 2017). According to this perspective, digital communication services have become a threat to post-world war democracy and, therefore, raise the question if and how democracy needs to be defended against the fragmentation and hybridisation of the public sphere, the growing unpredictability of political will formation, but also the normalisation of hate speech, violence and disinformation campaigns (De Blasio & Viviani, 2020; Howard, 2020; Bennett & Livingston, 2020).

Approaches of de-institutionalisation or “disintermediation” (Urbinati, 2019) tend to put the blame on digital technologies. They take platforms and algorithmic systems as drivers of democratic change and thus ascribe a strong agency to digitalisation and its underlying business models. According to this popular view, social media distort democratic discourse through echo chambers and social bots (Pariser, 2011; Sunstein, 2017). Due to their global scope, social media concentrate “instrumentarian” (Zuboff, 2019) or “communication” power (Castells, 2009) in the hands of a few tech giants, effectively undermining a society’s capacity for self-determination (Rahman & Thelen, 2019). Terms such as “network democracy” imply that digital infrastructures also have formative effects on democratic institutions and thus tacitly accept them as blueprints of social change (Hacker, 2002).

By contrast, narratives on democratic transformation portray digital democracy as an experimental setting for the active reform of existing representative institutions. Digital resources for political action allow challenging democratic processes, some of which may translate into novel institutional settings. Traditionally, the law and the legislator form a central political medium: laws are the means by which citizens, through their parliamentary representatives, shape social order and social relationships. A growing number of civic tech organisations are emerging around legislative functions with the goal of reforming, enhancing or even replacing those legislative functions (Lukensmeyer, 2017). Platform parties aim to make organised political will formation more transparent and direct (Deseriis, 2020a; Gerbaudo, 2019). NGOs such as European Digital Rights (EDRi) strive for more effective ways of holding the political elite to account. Social movements also experiment with direct forms of democratic decision-making that includes the development of customised infrastructures for local bottom-up engagement, such as the digital platforms of “democracy-driven governance” in Barcelona and Madrid (Bua & Bussu, 2020; Lopez, 2018).

From the present vantage point of a democracy in flux, both narratives on digital change (the version on de-institutionalising and the one on re-institutionalising democratic institutions) shed light on practices, bodies and mechanisms once taken for granted, which used to constitute a now disintegrating political constellation (Berg et al., 2020a). Both perspectives thereby strengthen our awareness of the alterability of democracy, but particularly the latter points out new options for putting political self-determination into practice and thus politicising and shaping democracy itself.

Following the latter line of thought, digital technologies should neither be regarded as independent drivers nor a mere tool of political change. In philosophy of technology lingo, they constitute a “space of possibilities” (Hubig, 2006, pp. 155-160) structured by specific “affordances” (Evans et al., 2017), which may suggest but do not determine how democracies appropriate digital media (see Bossetta, 2018 for a contrasting approach). The notion of space of possibilities means that technologies enable countless, contingent ways of making use of them, with unpredictable effects on our future lives. “Digital democratic affordances” in the sense of Deseriis (2020b, p. 1), for example, refer to “the democratic capacities of digital media”, roughly defined as reducing the costs of political coordination. Crucially, such collective capacities can accommodate very different scenarios, ranging from instrumental action committed to a modernised representative democracy to ambitions of “democratising democracy” (De Sousa Santos, 2005) aiming to challenge the given power distribution of governance structures.

Understood as media, the appropriation and use of technologies change our world views, our experiences, interpretations and expectations. However, how digital technologies are perceived and integrated into a democracy’s texture of political institutions, how we shape them and how they shape us, cannot be understood without taking into account the broader constellation of social, cultural and economic change (Hofmann, 2019). Digital democracy, then, is to be perceived as a re-intermediation rather than a disintermediation, ultimately resulting in new or changing institutions and infrastructural logics (Epstein, Katzenbach, Musiani, 2016; see Bolter & Grusin, 1999).

Understood as re-intermediation, digital democracy also encourages us to trace the evolution of democracy in a dynamic, open-ended fashion instead of creating linear narratives of rise and decline. The multiple, often conflicting trends in the relationship between political self-determination and its mediating infrastructures are becoming more visible from this perspective. Such a temporalising view on democracy entails sense-making narratives of the past: at least implicitly, we make sense of digital democracy by distinguishing it from former models of self-determination whose characteristics are taking on new meanings in the course of their decline.

3. Four domains of democratic transformation

Digitalisation provides new possibilities for realising democratic self-determination. This concerns constitutional dimensions that can be clustered in four domains of democratic transformation. These domains are i) the role of government and citizenship, ii) the public sphere, iii) the relationship between participation and representation, and iv) the issues of domination and rights. The following section takes a look at the concepts, terms and discourses that indicate how these possibilities are perceived and put into practice.

Democratic government and the role of citizens

In line with its predecessors, digital democracy implies various new notions of democratic governance. These notions include initiatives for Open Government (Noveck, 2015) or Open Democracy (Landemore, 2020) at one end of the spectrum and managerial data-based modes of governing the population at the other end.

Open government and open democracy projects aim to make policy processes more responsive and transparent. By empowering citizens to directly engage with public administrations, policies can be tailored more closely to their needs. The concept of open democracy extends to all levels, from local collaborations to nationwide digital Town halls or international agreements such as the Open Government Partnership (see Schnell, 2020). Some open government projects explicitly pursue strategies to sideline political parties and traditional hierarchies. The reimagining of government as a digital platform (O'Reilly, 2011, p. 13) or "wiki” (Noveck, 2009) intends to achieve horizontal forms of civic collaboration towards the undistorted realisation of the common good.

Despite all hopes for effective steps towards a digitally enabled direct democracy, concepts of mass participation have been facing organisational limits (Landemore, 2021, p. 78). For this reason, open government initiatives used to primarily focus on improving "accountability through transparency" (Hansson et al., 2015, p. 545) and exchange between citizens and government institutions (see Coleman, 2017). In the meantime, new decision-making systems and models for active mass participation have emerged, accommodating a broader understanding of citizenship. Notwithstanding the avant-gardist status, in most of these projects citizens are no longer perceived in their role of voters or (critical) spectators of democratic governance. Instead, citizens are meant to become actively involved in consultation as well as decision-making processes (Simon et al., 2017, p. 5; Deseriis 2020a, p. 2; De Blasio & Selva, 2016). Again, the city of Barcelona exemplifies the development of a well-thought-out participation strategy that has translated into a highly praised experiment of digitally empowered municipal self-government (Morozov & Bria, 2018; López, 2018, 2020).

In contrast to these participatory initiatives, digital technologies also facilitate more technocratically-oriented notions of responsive governance. The concept of "data democracy" (Susskind, 2018, p. 246), for example, imagines digital democracy as a science and management project geared towards perfecting the information base as a condition for effective policies. Epistemic practices such as "demos scraping", which seek to create data-based representations of the citizenry, reflect the idea that data analytics can "yield unprecedented insights into populations for policy makers" (Ulbricht, 2020, p. 429, see Khanna, 2017, p. 30). Approaches such as data democracy are criticised for epitomising the spirit of paternalistic liberalism (König, 2019). They tend to substitute data collection for political participation and achieve social well-being through “nudges” from above rather than through capacity-building for everyone.

Public sphere

As a space of opinion and will formation, the public sphere is an essential condition for liberal democracies. Communication media, the public sphere and democratic life are interconnected in many ways. This becomes obvious when we consider the profound political changes that new communication infrastructure have made possible since the introduction of broadcasting (Chadwick, 2013). With regard to digitalisation, this chiefly concerns the facilitating of public voices or user-generated content. While broadcasting and the printing press afforded privileged access to public speech to professionally trained journalists and the social elite, digital media has introduced many-to-many communication services, which, at least in principle, give a voice to everyone and create the foundation for “networked publics” (Varnelis, 2008). Social networks, the blogosphere and messenger services have formed a communication infrastructure, which both enables and shapes the present type of “mass self-communication” (Castells, 2009).

The transformation of the public sphere cannot only be attributed to digital media, however. As the growing appreciation of deliberative democracy (Habermas, 1996) shows, political opinion formation through public discourse has become increasingly important in itself but also relative to elections and parliamentary decision-making (Urbinati, 2006). Responding to a decline in trust in democratic institutions and public elites, the public sphere has also assumed the function of a watchdog, which holds the exercise of political power to account. In the digital constellation, the expanding role of the public sphere and the rise of digital media intersect, resulting in a changing representation of the public and a diversifying watchdog function. Tweets and hashtag assemblages have become accepted as expressions of public opinion and vox populi (McGregor 2019); the watchdog function is now exercised by a broader range of actors, among them civic tech activists, grassroot media and “influencers”.

Notions of monitory democracy (Keane, 2013) or “counter democracy” (Rosanvallon, 2008) represent one way of making sense of the digital constellation. “Networked publics” emphasises the horizontal links within a more active audience (Ito, 2008), with repercussions for our understanding of democratic agency and the democratic subject (Hofmann, 2019). In sum, there is a strong interdependence between shifting interpretations of the public sphere, changing democratic practices and the appropriation of digital technologies by citizens. This interdependence cannot be easily understood in terms of causal relationships.

As a side-effect of interacting through digital media such as platforms, the public is contributing to the production, circulation and ranking of information flows (Castells, 1996). With the public becoming generative, established social and legal boundaries between the production, circulation and consumption of news are blurring. Traditional mass media are losing control over their channels of communication to social networks (Kleis Nielson & Ganter, 2018). Journalistic standards of relevance are competing against algorithmic methods of content curation, including a probabilistic calculation of popularity and personalised interests (Ananny, 2020). The personalisation and horizontal distribution of information flows contributes to a significant pluralisation of the public sphere (Kleis Nielsen & Fletcher, 2020; Bennett & Pfetsch, 2018). As a result, shared political reference points, previously seen as a prerequisite for democratic discourse and will formation, may lose their self-evidence.

The ongoing “platformisation” (Poell et al., 2019; Helmond, 2015) of the public sphere offers insights into the now decaying stabilising mechanisms of representative democracies. The redistribution of public voice illuminates the rules and norms that used to delimit public discourse. This concerns familiar binaries between public and private, truth and lie, rational and irrational, politically influential and marginal positions. The agenda-setting power of traditional mass media shaped national world-views and helped delimit the invisible yet powerful “universe of the thinkable and unthinkable” (Bourdieu, 1996, p. 236). Democracy research has acknowledged the ambivalence of this development. Digital democracy may shift the locus of self-determination towards post-electoral, extra-parliamentary practices and institutionalise some form of “negative sovereignty” (Rosanvallon, 2008), which focus on the limitation of power rather than on its constructive use.

Political action beyond participation and representation

Digital democracy is taking shape at a time when once privileged forms of political action are in decline: political parties are suffering from membership loss, the emancipatory aura of the electoral franchise is fading, and the audience of the passive citizen has evolved to the active audience of “prosumers” (Ritzer & Jurgenson, 2010). A rebalancing has been taking place among the “two powers of the democratic sovereign” (Urbinati, 2014, p. 22), the public sphere as a space for discussion and the sphere of institutional decision-making, whereby the former has gained relevance compared to the latter. At the “democratic interface” (Bennett et al., 2018) between the institutionalised and non-institutionalised sphere of political action we observe a spirit of change, of exploring new types of engagement and influencing representative institutions. Not all of these experiments qualify as emancipatory, however. Some of them are testing constitutional boundaries, are manipulative or anti-democratic (Bennett & Livingston, 2018), evoking an “industry of democratic defences” (Müller, 2021) that are no less problematic (Farkas & Schou, 2019).

Digital campaign platforms enable mobilising for political issues, which, as in the case of Moveon.org or Avaaz, stand for the idea of voicing the people’s will more directly via crowdfunded lobbying (Karpf, 2012). Hashtag activism on social networks diversifies traditional forms of journalistic agenda-setting, transcends the passive notion of audience, and complements activist practices via the bottom-up creation of issue-publics, such as in the case of #BlackLivesMatter (Garza, 2020; see Berg et al., 2020b). The evolving civic tech activism creates digital infrastructures such as DECIDIM to “make engagement easier for citizens, improve communication and feedback between governments and citizens, and strengthen political accountability” (Baack, 2018, p. 45; Webb, 2020; Shrock, 2018). However, digital activism is not automatically more inclusive and receives more political recognition than analogue forms of engagement (Hindmann, 2009). On the contrary, the rise of the communicative paradigm that highlights public discourse and manifests in social movements runs the risk of neglecting the necessity of organisational ties to decision-making institutions such as parliaments and parties.

Political participation undergoes a shift from long-term engagement in political parties or associations towards issue-oriented, short-term and ephemeral forms of action, described by Bennett and Segerberg as a transition from collective to “connective action” (2012; see also Bimber, 2016). Yet, the fragile, volatile nature of most digital movements indicates that political organisations are not becoming obsolete. “Platform parties”, for example, aim to establish horizontal membership structures and engagement platforms designed to make internal communication and decision-making more direct and transparent (Deseriis & Vittori, 2019; McKelvey & Piebiak, 2018). Other political parties make their boundaries more permeable to recruit the temporary support of non-members (Scarrow, 2015, p. 128; Chadwick & Stromer-Galley, 2016).

Again, not all of these organisational experiments imply a democratisation of political structures. "Computational management" strategies (Kreiss, 2012, p. 144) aim to control political mobilisation along the manipulative incentive structures of the “voter surveillance” (Bennett & Lyon, 2019) and advertisement industry (Boler & Davis, 2021). In particular, this concerns the adoption of psychometric heuristics for the purpose of microtargeting specific groups of voters, which may fuel identity politics rather than create an enlightening public discourse (Kreiss, 2018; Papacharissi, 2015). The democratic idea of undermining the control of party elites through primaries and networked mobilisation not only allows for progressive politics. These structures also foster populist mobilisation, the rise of celebrities and political demagogues (De Blasio & Viviani, 2020).

The infrastructure of digital democracy allows for horizontal democratic self-organisation on a broader and interactive scale. Simultaneously, representative institutions are changing their repertoire of political coordination. Thus, digital democracy tackles the hierarchical bureaucratic organisation of representative democracy. New models are emerging along the tension of "interactivity and control" (Chadwick & Stromer-Galley, 2016, p. 3), partly absorbing the influences of a commodified and market-based approach to politics, through which political citizenship emerges to form public opinion and impact political decision-making.

Domination and rights

In the broadest sense, political power can be understood as a potential for individual and collective action to shape social order (Arendt, 1958; Rosanvallon, 2006). In its institutionalised form, power turns into rules, norms and domination. Digital democracy generates both new sources of power and changing constellations of rule and domination. Data and datafication exemplify new forms of power while their systematic collection and commodification as part of surveillance capitalism (Zuboff, 2019) constitute novel modes of domination. Both, new forms of power and changing constellations of domination are related since the latter structures the opportunities for democratising digital governance.

Today, digital platforms are described as the “organizational form of the early twenty-first century”, which monopolises the collection and analysis of data and establishes a specific form of “network dominance” (Stark & Pais, 2021; Magalhães & Couldry, 2021). As economic actors, they merge the datafication of everything with a commodification of everything, even democratic communication (Dean, 2009, see Zuboff, 2019). As versatile intermediaries, platforms have become private governors in their own right (Helberger, 2020; Gillespie, 2018), with profound effects on the infrastructure of democracy, including the conditions of “opinion power” (Helberger, 2020, p. 4), will formation, and self-government (Müller, 2021; Urbinati, 2019). Hence, platform power creates specific problems of domination for digital democracy and challenges constitutional ideas and arrangements of power-balancing (Suzor, 2018; Celeste, 2019).

The relationship between governments and digital platforms is complex and charged with paradoxical effects, subverting traditional notions of democratic sovereignty. As a customer of data, governments are mandating cooperation and obliging platforms to grant access to their data trove, for example in the area of law enforcement, police work and state security. For the field of intelligence services, Edward Snowden’s revelations have demonstrated the extent of public-private collaboration, including its problematic effects for human rights (Lyon, 2015; Jørgensen, 2019). As a regulator of data-based services, governments are enrolling platforms “as proxies of the state to enforce laws” (Fourcade & Gordon, 2020, p. 94), for example through “notice and take-down” provisions in the field of media law and communication (Keller & Leerssen, 2020). The boundaries between public and private sector seem to be blurring towards a symbiotic power constellation of aligned interests, which become legally and technically inscribed into the provision of digital infrastructures. The outsourcing of law enforcement to the private sector appoints platforms as “the primary governors of online communication (Helberger, 2020, p. 7; Klonick, 2017), with unclear consequences for the quality of public oversight and democratic accountability. And while fundamental rights could principally be strengthened in digital democracy, they are practically coming under pressure from both data-based business models and expanding surveillance competences of the state (de Gregorio, 2021; Redeker et al., 2018).

However, there are also initiatives towards a democratic re-embedding of these constellations of power and domination. With regard to human rights, the growing discrepancy between the potential and practical conditions of exercising human rights is increasingly yet unsystematically politicised across national borders. Internationally, the political struggle evolving around democratic principles for the digital constellation centres on a “language of users’ rights” (Suzor, 2018, p. 4) aiming to combat the current power constellation and the corresponding vulnerabilities of citizenship (Padovani & Santaniello, 2018). Such a language could sediment in a reinterpretation of fundamental rights as the normative framework for regulating platform power (Suzor et al., 2019). Since platforms govern the public sphere and thus determine the conditions for exercising the rights to freedom of speech and privacy, platforms should also be required to respect and protect human rights (Haggart & Keller, 2021; Kaye, 2019).

Mushrooming initiatives towards an “Internet Bill of Rights” are seen as evidence for a digital constitutionalism from below (Redecker et al., 2015). Digital constitutionalism gives birth to a new category of “constitutional subjects” (Teubner, 2004), among them not only international NGOs but, according to some, also the global platform corporations themselves. In this view, all actors affected contribute with informal norms to the juridification of the digital sphere (for recent examples, see Douek, 2019; Kloneck, 2020). However, such an approach has to navigate the fine line of including the private sector as constitutional subjects while at the same time preventing it from becoming the dominant one.

In addition to rights-based approaches, which pose the risk of individualising and depoliticising digital forms of domination, other forms of engagement can be found on the micro and the macro level. An example of the former refers to the growing political engagement of IT sector employees against management decisions in the form of “leaks” or walk-outs. On the macro level, national governments are addressing platform power under the claim of digital sovereignty. However, notions of sovereignty primarily justify a strengthening of the nation state instead of promoting democratisation (Pohle & Thiel, 2020). In contrast, civic tech approaches may be paving the way towards democratising digital constellations of power from below. As part of a “constitutional moment” (Celeste, 2019), digital democracy challenges the traditional state- and nation-centred focus and argues for a more pluralist approach to re-embed platform power and tame digital constellations of domination.

4. Conclusion

Digital democracy links political self-determination to technical innovation in contingent, unpredictable ways. Hence, its evolution reflects the open-ended, often experimental interplay of political imaginaries, concerns, and goals with new technical possibilities. However, investigating digital democracy entails lessons that go beyond the present techno-political constellation: political self-determination is a profoundly mediated project whose institutions and practices are constantly and contingently in flux. The changes we observe are often ambivalent and do not reflect a linear progression towards more direct, unmediated, or transparent forms of sovereignty. Likewise, digital democracy cannot be reduced to a strengthening, or weakening, of single elements such as freedom, equality, participation, or directness. Instead, political engagement and its objective are driven by different ways of interpreting and implementing democratic principles, which more often than not are in tension with each other. Given these endogenous dynamics, current changes of democracy defy a monocausal explanation and ask for interpretations that pay attention to the contingent interplay of political aspirations, digital possibilities and their social context.

Digital democracy evolves under mediated conditions that political actors can only partly control. While emerging democratic practices show traces of digital business models as well as commercial and political surveillance ambitions, they are simultaneously pushing back against these forms of alienation. New technologies are not only means, they also have become subject of political engagement. Hence, digital democracy involves struggles over its foundational principles, its directions and meaning, its infrastructure. It should therefore be understood as a contingent political arrangement in flux.

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