Zero rating has emerged as one of the most contentious communications policy debates of the last decade. The offer of ‘free’ access to select applications compromises network neutrality, at the same time as it can present advantages to users with limited economic resources. How can we attempt to reconcile these conflicting dimensions of zero
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This paper provides qualitative analysis of Google’s and Microsoft’s policies and examines case studies to enhance understanding about the privacy role of information intermediaries in self-regulatory arrangements.