Bloomberg has recently reported that Visa has 90 million disputes annually. The resolution of so many disputes requires an innovative dispute resolution method: CODR. CODR can be defined as a term that encompasses some forms of Alternative Dispute Resolution (ADR) and court proceedings using the internet and crowdsourcing as parts of the dispute
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This paper is part of Regulating the sharing economy , a special issue of Internet Policy Review guest-edited by Kristofer Erickson and Inge Sørensen. Disclaimer: This study was completed with the support of the German service sector union ver.di. We would like to thank the participating platforms and their communities for the opportunity to
