Internet intermediaries unilaterally define their terms of service (ToS) and enforce them privately by shaping the architectures of the networks and platforms under their control. Based on empirical evidence, Belli and Venturini argue that ToS and their implementation affect users’ rights.
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This article revisits the multistakeholder approach to internet policymaking and makes a case for a new model recognising the heterogeneity of stakeholders’ interests.