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Zombie contracts, dark patterns of design, and ‘documentisation’

Kristin B. Cornelius, University of California, Los Angeles
PUBLISHED ON: 30 Jun 2019 DOI: 10.14763/2019.2.1412

Standard form consumer contracts (SFCCs), including Terms of Service agreements, are drafted by businesses and presented to consumers on a non-negotiable basis. Since these contracts present an asymmetric imbalance of information and resources between parties, they have been of concern for consumer rights in recent years. While some have