The crucial and contested global public good: principles and goals in global internet governance

Demands for a more democratic, transparent and accountable management of the internet were strong when preparing for the World Summit on the Information Society Review (WSIS Review), held in 2015. Partly in response to criticism, the United States initiated a process for transferring responsibility for domain names from the United States to the Internet Corporation for Assigned Names and Numbers (ICANN). Increased accountability was among the key motivations for this change. ICANN practices what have subsequently been termed multi-stakeholder governance. This article finds that this form of governance is preferable to an intergovernmental governance model both in terms of transparency and accountability.


INTRODUCTION
Barack Obama stated in 2015, in response to EU criticism over US dominance over the internet: "We have owned the Internet. Our companies have created it, expanded it, perfected it…" (The Verge, 2015). Despite this, the US administration has completed a process of transferring its former stewardship responsibility over a body called IANA (Internet Assigned Numbers Authority), formally a department within the larger ICANN (Internet Corporation for Assigned The crucial and contested global public good: principles and goals in global internet governance has called for the "development of globally-applicable principles…" [UN General Assembly, 2006, para. 70; UN Working Group on Internet Governance (UN WGIG), 2005, para. 13(a)]. No agreement has emerged, however, as to what these principles are. Moreover, there will be an emphasis on goals and the role of human rights in global internet governance, a topic promoted by Council of Europe (2019; see also Levinson and Marzouki, 2016).
The article proceeds as follows: Section 1 outlines the principles of global internet governance, including accountability. Section 2 identifies the goals that are to be ensured by internet governance. Section 3 analyses the processes within some actors in global internet governance, focusing on the International Telecommunication Union (ITU) and ICANN. Section 4 reviews reform proposals for internationalisation or globalisation of internet governance. Section 5 analyses ICANN's process to accommodate human rights concerns, developing further the critical assessment made by Appelman (2016).
The main difference between goals and principles is that goals are about the essential nature of global internet governance while principles refer to the minimum standard of conduct in decision-making relating to global internet governance.
As a premise for the argument put forth in the article, it is only by supplementing the overall principle of multistakeholder governance by other substantive principles that ICANN's overall legitimacy can be adequately strong. Weinberg (2012) understands legitimacy as being external to the organisation, more specifically the perception by relevant actors that a given organisation is an appropriate wielder of authority. Legitimacy is in this article operationalised as encompassing adequate and widely-accepted procedures for participation and accountability.
Demonstrating broad-based participation by all stakeholders and mechanisms for holding the ICANN Board to account have been priorities of ICANN, when being met with criticism of neither being transparent, nor democratic or representative. ICANN had from its inception weak legitimacy, seeking to overcome this by (i) (inadequate) systems adopted from US administrative law -but without judicial review; (ii) enhanced representation (elaborated by Malcolm, 2015); and (iii) developing decision-making as consensus (Weinberg, 2000).
I have emphasised the terms accountability and participation as an operationalisation of legitimacy for two reasons. First, in the IANA transition process, the Cross Community Working Group on Enhancing ICANN Accountability (CCWG-Accountability) was established, with two "work streams": the first (WS1) related to the IANA transition process and the second (WS2) addressing accountability issues beyond this process (ICANN, 2018a, pp. 25-33; see also annexes 5-7; ICANN, 2018d). Hence, enhanced accountability and participatory processes have been identified by ICANN itself as crucial. Second, as the analysis in Section 5 will particularly show, there were attempts to embed ICANN's activities more explicitly within a human rights framework, and both accountability and participation are recognised as human rights principles.
The research question that this article seeks to answer is: Will recent measures taken by ICANN to improve its overall accountability and comply with other principles, as well as fulfilling the goals of global internet governance, improve ICANN's legitimacy and governance, and hence strengthen the multistakeholder governance model, as opposed to an intergovernmental governance model?
The crucial and contested global public good: principles and goals in global internet governance

SECTION 1: PRINCIPLES IN GLOBAL INTERNET GOVERNANCE
As specified above, principles are understood as the minimum requirement of appropriate conduct that must be complied within all decision-making processes. Robert Alexy refers to principles as "optimization commands" (Alexy, 2000).
The Internet Society (ISOC) has identified "fundamental Internet principles" (ISOC, 2015, pp. 2 and 7), but with the exception of openness and multistakeholderism, these principles are not further specified. A second term applied by ISOC is "key Internet principles", which encompasses openness and the multistakeholder model, as well as stability and integrity, and bottom-up processes (ISOC, 2015, p. 2). A third term applied by ISOC is "these principles", among which are accuracy, availability, and transparency (ISOC, 2015, p. 2 (ICANN, 2014a). Some of these ten principles are merely describing the ambition of inclusive representation (global), others are not adequately distinct (pragmatic).
Hence, they cannot constitute fundamental principles.
Another initiative, NETmundial, established with the purpose to challenge the US' dominant role over the internet in the aftermath of the surveillance practices revealed by WikiLeaks, distinguishes between internet governance principles and internet governance process principles (NETmundial, 2014, pp. 4-7). What NETmundial terms "principles" will in this article be referred to as goals, and what NETmundial refers to as "process principles" will in this article be referred to as principles.
In order to clarify principles for internet governance, there is a need to explore other sources.
Being the most representative intergovernmental organisation, it is interesting to analyse whether the UN clarifications are helpful.
Openness, identified by ISOC as a fundamental internet principle, does not appear in the Openness can be a term used to describe adequate internet governance processes (Redeker et al., 2018, p. 307), but the core of such processes are better captured by the term transparency, as will be explained below. Openness has been defined as "open and free communication within the internet, interoperability, standard development…" (Padovani et al., 2010, p. 373), a definition that is closer to describing the essential nature of the internet, in other terms a goal.
Hence, I find that openness should rather be termed a goal, as further explained in Section 2 below, than a principle. When openness is applied in the context of describing the internet governance process -operationalised as minimum standard of conduct in decision-making -it can be applied as a principle.
The multistakeholder approach seeks to involve all stakeholders, and is a "form of participatory The crucial and contested global public good: principles and goals in global internet governance democracy that attempts to go beyond the limitations of representative democracy, while building on, and including, representative democracy" (Doria, 2013, p. 121). Five stakeholders are identified: governments, the private sector, civil society, international organisations, and technical and academic communities (UN General Assembly, 2016, para. 2); note that the latter was not listed in the UN WSIS (UN General Assembly, 2006, paras. 35-36). The UN confirms multistakeholderism as one fundamental internet principle, but does not specify its content. This is, however, done by Weber, listing nine "factors" of the multistakeholder approach, implying that this approach is seen as a meta-principle (Weber, 2013, p. 103).
A distinction can be made between a position holding that no decision on internet governance should be made except through multistakeholder bodies, and a more moderate position holding that most relevant issues should be decided by multistakeholder bodies (Hill, 2013, p. 85).
While the multistakeholder approach is currently the dominant approach, it is not uncontested, as will be shown in Section 3 below.
Which other internet principles are identified? The three UN WSIS highlighted the three terms "multilateral, transparent and democratic…" (UN WSIS, 2003, para. 48;UN General Assembly, 2006, para. 29;UN General Assembly, 2016, para. 57). These three terms will be reviewed to analyse whether they qualify as a principle in global internet governance, keeping in mind that principle was defined in the introduction as minimum standard of conduct in decision-making. I will now clarify whether these three qualify for being termed principles.
Multilateral refers to involving more than two parties, and is usually applied on cooperation between states. There are obvious tensions between being multilateral and being multistakeholder. This was clearly stated by the US National Telecommunications and Information Administration (NTIA) when the so-called "stewardship transition" of IANA to ICANN was launched in 2014: "…NTIA will not accept a proposal that replaces the NTIA role with a government-led or an inter-governmental organization solution" (NTIA, 2014). The US authorities are exercising a form of veto power to prevent any interference with the ICANN's governance model. Hence, under the present system, multilateralism cannot be termed a principle in global internet governance, even if states are represented in the ICANN structure, through the Government Advisory Committee (GAC).
Transparency relates essentially to how to facilitate participation in the decision-making process. Hence, transparency, being an overall UN human rights principle (UN Development Group, 2004), it can qualify as an internet principle. In its early years, ICANN was ordered to enhance its transparency procedures (ICANN, 2002; for a critical analysis of the process establishing ICANN, see Weinberg, 2000).
Being democratic is to have procedures for installing and replacing decision-making bodies, based on free elections. The current multistakeholder model by ICANN -referring to "groups" (ICANN, 2012) and not "stakeholders" -is not adequately democratic (Gurstein, 2014). While I agree with Gurstein that ICANN is not adequately democratic, and with Malcolm (2008, p. 291) that consensual decision-making describes ICANN better than democratic decision-making, it must be asked whether an international governance system representing such a diversity can ever be adequately democratic, in line with the definition above. ICANN has rather sought the representation of all relevant stakeholders, and to improve its accountability mechanisms.
Hence, multistakeholderism is arguably the most inclusive decision-making that ICANN can provide (see: DeNardis, 2013b), and it is difficult to include democracy as a principle in internet governance.
The crucial and contested global public good: principles and goals in global internet governance This lack of acknowledgment of democracy as a principle in global internet governance cannot, however, be seen as a lack of recognition of democratic decision-making as an essential value.

Bygrave emphasises that the success of the internet is the fact that it "developed in open and
democratic decisional cultures…" (Bygrave, 2009, p. 6). Mueller holds, however, that the US control over the DNS has not secured freedom of expression (Mueller, 2016), and that states through the Government Advisory Committee (GAC) of ICANN have too much influence in ICANN (Mueller, 2015;Mueller, 2010, pp. 240-251), as will be explained in Section 3 below.
Hence, only one of the principles proposed by the UN can actually be considered to be a relevant principle for decision-making as ICANN works today. The two principles we are left with from these sources are multistakeholderism and transparency. Both are explicitly linked to participation, and can be justified by the theory of reflexive law, which emphasises norm development through participatory processes, rather than through instructions by top-down regulation (De Schutter and Lenoble, 2010). Other labels are proposed, such as "hybrid intergovernmental-private administration" (Ruotolo, 2017, p. 162), characterised by active involvement and commitment by corporations and civil society organisations.
Multistakeholderism and transparency specify requirements of an adequate decision-making process. However, accountability -having one's conduct assessed in relation to externally set norms, with possibilities for administrative or legal sanctions in cases of non-compliance (Koppell, 2005, p Another group of stakeholders, the states, do recognise that existing arrangements for the Internet "have worked effectively…" (UN General Assembly, 2016, para. 55;UN General Assembly, 2006, para. 55). Hence, it is reasonable to state that the tensions over global internet governance are not primarily related to the tasks fulfilled by ICANN and IANA.
To sum up, the omission of accountability in the relevant paragraph from the UN WSIS review (UN General Assembly, 2016, para. 57; see also UN WSIS, 2003, para. 48;UN General Assembly, 2006, para. 29) cannot be read to imply that accountability is off the list of principles in global internet governance, in addition to multistakeholderism and transparency.
The crucial and contested global public good: principles and goals in global internet governance

SECTION 2: GOALS IN GLOBAL INTERNET GOVERNANCE
We saw above that openness can be termed a goal of global internet governance. Which other goals are there? Also in this endeavour, it is considered relevant to turn to the UN, as well as other actors, with more direct roles in relevant ICANN processes. The UN has specified that "an equitable distribution of resources, facilitate access for all and ensure a stable and secure functioning of the Internet, taking into account multilingualism" as important in guiding the "international management of the Internet" (UN WSIS, 2003, para. 48).
Equitable distribution, access for all, stability and security, and accommodating diversity, being wider than merely "multilingualism", are on the face of it all relevant, but do they fulfil the criteria specified in the introduction, namely that goals relate to the essential nature of global internet governance? We will review these, starting with stability and security.
The so-called NTIA criteria include to "maintain the security, stability, and resiliency of the internet DNS [domain name system]" (NTIA, 2014; see also IANA Stewardship Transition Coordination Group, 2015, p. 7). Stable and secure functioning is a prerequisite for the internet per se, and therefore to be understood as a goal for global internet governance.
According to the UN, "equitable distribution of resources" is an important objective in the realm of the global information society overall (UN General Assembly, 2016, para. 1). Can it be termed a goal in internet governance, being about providing internet connections for all that have an adequate speed -or connectivity? While enhanced distribution of resources might be a result of the enhanced connectivity for persons in remote regions and rural areas, it seems difficult to term equitable distribution as an overarching goal in global internet governance.
What then about "access for all"? Access can encompass four dimensions: (i) economic accessaffordability; (ii) universal access -internet access within a reasonable distance from one's home; (iii) universal service -having internet in homes; and (iv) universal design -also termed usability, in accordance with Articles 9 and 21 of the Convention on the Rights of Persons with Disabilities (G3ict, The Global Initiative for Inclusive ICTs, 2009).
A fifth dimension of access is (v) network neutrality, implying that no-one shall be unjustifiably or arbitrarily excluded from accessing the internet (European Union, 2015; Scott et al., 2015).
This was emphasised in the revision in for instance the French law to protect intellectual property on the internet (HADOPI), that from 2013 no longer permits the suspension of internet access for repeated infringers (for a critical analysis of the previous practice, see Jamart, 2013).
Hence, it seems justified to term "access for all" an overarching goal. In essence, however, it is difficult to see any major difference between access for all and an open internet, as specified by These "policy issues" will be reviewed here, in order to identify whether they have content that would imply that they qualify as goals in global internet governance.
As with the brief review of distribution above, it seems reasonable to state thatnotwithstanding the quality and type of infrastructure -positive socio-economic development is most likely a result of enhanced connectivity and access, and cannot be specified as a goal that is distinct from enhanced connectivity and access.
Human rights safety issues will be further analysed in Sections 4 and 5 below, but it must be considered uncontroversial to identify safety for internet users in order to protect the right to private life as constituting an overall goal in global internet governance.
The last policy issue identified by the UN WSIS was security, which must be understood to include international security. Wider than national security, the mutual survival and safety of people is at the core of international security. Specifically concerning international security, This implies that it is reasonable to add safety and security to the list of overarching goals of internet governance.
In summary, four overarching goals that apply to internet governance can be identified: security and stability of the DNS; open and accessible for all; diversity and unity; and safety and security for all. By choosing the term all, this corresponds with the UN approach, implying that all are in principle equal to enjoy the benefits of the internet, in line with a global public goods approach. Raymond (2013) finds, however, that a more precise term is nested club good, as internet is not characterised by equal enjoyment by all. In order to proceed in the analysis of how these four goals are promoted, as these are all relevant for analysing ICANN's legitimacy, there is a need to have more insight into the relevant actors.

SECTION 3: GLOBAL INTERNET GOVERNANCE ACTORS
ICANN was established as a private company in 1998, and the US government assigned the governmental responsibility to NTIA (US Government, 1998;Bygrave, 2015a, pp. 59-77;Cogburn 2016, pp. 33-37). The purpose of the establishment of ICANN in 1998 was a "privatization" of the DNS (US Government, 1998; see also Padovani and Santaniello, 2018, p. The crucial and contested global public good: principles and goals in global internet governance 295, adding "commercialization"). Privatisation seems on the face of it to be contrary to the multistakeholder approach, as the latter seeks to allow different stakeholders to exert certain influence. Nevertheless, the term privatisation process was reiterated by US authorities in the IANA transition process (NTIA, 2016). Despite this insensitive choice of terms, ICANN has recently adopted mechanisms that have strengthened the multistakeholder approach.
It is relevant to note that in 1998 and all subsequent years, the ITU was sidelined. While a full review of all relevant intergovernmental processes relating to the internet falls outside the scope of this article, I will briefly analyse two: the EU initiative before the second session of the UN At the WCIT, certain coalitions of states attempted to include internet governance in the ITU's International Telecommunication Regulations (ITRs; which entered into force in 2015). One alliance led by Russia and China sought intergovernmental control of the internet based on their concept of "information security" (Jamart, 2013, p. 60); another alliance, with India, Brazil and South Africa promoted a UN-embedded "Council on Internet-Related Policies" (Chenou and Radu, 2013, p. 11; see also Cogburn, 2016, pp. 40-42) The rest of this section will focus on ICANN, where the US control over the DNS implied that the global "legitimacy of ICANN was fragile from the start…" (Radu and Chenou, 2013, p. 6), and Mueller reminds readers that the NTIA role in relation to IANA was meant to last for two years, but lasted 18 years (Mueller, 2015, p. 3). As seen above, legitimacy is operationalised as The crucial and contested global public good: principles and goals in global internet governance encompassing adequate and widely-accepted procedures for participation and accountability.
A full review of recent ICANN bodies and activities is not possible, but it is relevant to identify the strategies of ICANN's so-called supporting organisations (SO; having two representatives in the ICANN Board; see ICANN, 2018b, art. 9-11) and some of its advisory committees (AC). The three SOs and two of the ACs, ALAC and GAC, were provided a mechanism in 2017, termed Empowered Community (Section 6 of ICANN's bylaws; ICANN, 2018b), with a mandate that extends to "Recall the entire Board" [ICANN, 2018b, Section 6.2(a)(ii)].
ICANN's external outreach is, however, still inadequate. A recommendation on better "cooperative outreach" (ITEMS International, 2017, p. 43; see also ICANN, 2014c, p. 3), was not supported by the Generic Names Supporting Organization's (GNSO) and two of its constituencies: the Intellectual Property Constituency (IPC) and the Business Constituency (BC) (ITEMS International, 2017, p. 43).
Regarding the ACs, interesting differences appear. ALAC is represented in the ICANN Board and can influence the composition of the Board by nominating one-third of the members of the Nomination Committee.
GAC is represented on the Board by a liaison without voting rights, but has a possibility to influence ICANN priorities in more subtle ways. Under the revised ICANN bylaws, the ICANN Board must "state the reason why it decided not to follow…" the GAC's advice, obliging the Board and the GAC to enter into an efficient process "to find a mutually acceptable solution" [ICANN, 2018b, Section 12(a)(x)]. This implies increased power to governments within ICANN, which comes in addition to the influence GAC has as a part of the Empowered Community.

SECTION 4: OTHER GLOBAL INTERNET GOVERNANCE REFORM PROPOSALS
The civil society at the UN 2005 made five demands for reforms of global internet governance, the first concerning ICANN's accountability to its global stakeholders, that was analysed above.
The other four are: (i) creating an Internet Governance Forum (IGF); (ii) negotiating a convention on internet governance and universal human rights; (iii) ensuring that internet access is universal and affordable; and (iv) promoting capacity building in developing countries and increasing their participation (Association for Progressive Communications, 2005). These four will be analysed below, as these are all relevant to answer the research question, on which principles and goals the ICANN's internet governance model accommodate, so that ICANN's legitimacy is enhanced.
The IGF has met annually since 2006, with a mandate that encompasses "capacity building..." (UN General Assembly, 2006, subpara. 72(h)), as well as "enhanced cooperation…" (UN General Assembly, 2006, para. 69). This mandate relates to dialogue and deliberations concerning internet policy (Raymond and DeNardis, 2015, p. 587; for a broader analysis of IGF, see Malcolm, 2008). The UN Secretary-General António Guterres established the High-level Panel on Digital Cooperation (UN Secretary-General, 2018a), and later in the same year attended -as the first UN Secretary-General -the IGF (UN, 2018). Earlier efforts of strengthening the IGF have not been successful (Hill, 2018;UN General Assembly, 2016, para. 65;UN General Assembly, 2013). The speech by France's President Macron to the 2018 IGF, based on his assertion that "the Internet we take for granted is under threat" (Macron, 2018)

was further
The crucial and contested global public good: principles and goals in global internet governance specified in the context of internet governance, outlining two opposites, between "complete selfmanagement, without governance, and […] a compartmented Internet, entirely monitored by strong and authoritarian states" (Macron, 2018). While the first model was preferred by Macron, he also specified that this model implies that those deciding are not democratically elected; hence "I don't want to hand over all my decisions to them, and that is not my contract with France's citizens" (Macron, 2018). While these concerns have been commonplace in global internet governance discussions for a number of years, the fact that they are expressed by a head of a relatively strong state does not necessarily make it likely that the concerns will translate into new global internet governance policies.
On internet and human rights, there has been no specific convention, but several documents (Pettrachin, 2018 -reviewing 58 documents;Redeker et al. 2018 -reviewing 32 documents).
Existing human rights treaties include provisions that obviously are relevant for internet activities, and space does not allow for a deeper discussion, but human rights processes within ICANN will be analysed in greater detail below.
On accessibility and affordability, there is relatively little progress to report on. The UN Global  UN General Assembly, 2006, paragraph 69; for critical comments on the infrastructure-mediated governance, see Arpagian, 2016 andDeNardis, 2012). The fact that these diverse actors agreed that all governments are to participate on an equal footing in global internet governance is remarkable, as evidence demonstrates that this is not the case in practice, illustrated by the quote by Obama given at the start of the article.
The broadest alliance challenging the current global internet governance model was NETmundial, referred to in the introduction. It was initiated by Brazil as a response to the revelations that the USA had tapped communication devices, including those used by (then) President of Brazil, Dilma Rousseff. In addition to Brazil, ICANN was co-hosting the 2014 NETmundial meeting (Amoretti and Santaniello, 2016, pp. 161-163), but the subsequent NETmundial Initiative, launched by Brazil and ICANN, in addition to the World Economic Forum, lasted only until 2016. While NETmundial's terms distributed, decentralised and multistakeholder (NETmundial, 2014, p. 6) indicate an explicit distancing from a state-driven or top-down approach, many of the active states in the NETmundial were among those who pushed for greater governmental control at the 2012 WCIT (Brotman, 2015, p. 3), as seen in Section 3 above.
Multistakeholderism is a governance model that seeks to limit the power of states termed as The crucial and contested global public good: principles and goals in global internet governance sovereignists (Amoretti and Santaniello, 2016, p. 167; for the term technological autonomy; see Arpagian, 2016). The sovereignists' attempts of limiting the US influence over internet governance have been perceived as threats to the present functioning of the internet (van Schewick, 2010). A survey conducted by the Global Commission on Internet Governance showed support to multistakeholderism, while the US alone running the global internet got the lowest score (Global Commission on Internet Governance, 2016, p. 86). This corresponds to the position of some influential Western researchers on global internet governance (Bygrave, 2009, p. 7;Hubbard and Bygrave, 2009, p. 235;Mueller, 2015, pp. 240-251;DeNardis, 2014, pp. 227-230). In addition to the sovereignists, the current main challenge to ICANN's present working comes from the constitutionalists (Amoretti and Santaniello, 2016, p. 167), and ICANN's response to the calls for human rights in its operative work is an issue to which we now turn.

SECTION 5: ICANN AND HUMAN RIGHTS
The most recent efforts within ICANN to accommodate human rights concerns warrant a more in-depth and updated analysis (Glen, 2018). ICANN's Articles of Incorporation specify that it is "carrying out its activities in conformity with relevant principles of international law and international conventions and applicable local law and through open and transparent processes…" (ICANN, 2016b, Section 2.III). By this formulation, human rights are implicitly encompassed.
Human rights were covered in the WS1, but were brought into WS2 even more explicitly, recommending that ICANN consider "which Human Rights conventions or other instruments, if any, should be used by ICANN in interpreting and implementing the Human Rights Bylaw", shaping relevant ICANN "policies and frameworks" (ICANN, 2016a, Annex 12, p. 7). The revision of ICANN's bylaws implies that ICANN acknowledges that it has human rights obligations, "within the scope of its Mission…" and "applicable law" [ICANN, 2018b, Section 1.2(b)(viii)], but requiring that the "framework of interpretation for human rights ("FOI-HR") is (iv) a website devoted to human rights updates has been established and made accessible via ICANN's home page (ICANN, 2018f). I will explore the first two initiatives in greater detail.
The responses to the WS2's human rights proposals were mixed. Government responses to ALAC's draft FOI-HR -from Brazil, Switzerland and the UK -welcomed "widening the scope of applicability of human rights instruments within ICANN…" (ICANN, 2017b, p. 2). ICANN's ACs and SOs -including ALAC itself -were more restrictive, however, specifying that human rights implementation should be limited to ICANN's "applicable law" and "technical remit" (ICANN, 2017b, p. 2). Two stakeholder groups under GNSO understood human rights as constituting a "crippling load" for ICANN (ICANN, 2017b, p. 2).
The crucial and contested global public good: principles and goals in global internet governance Despite the fact that there was no consensus on including UNGP in the FOI-HR, the Sub-Group on FOI-HR noted that certain aspects of the UNGP could guide ICANN (ICANN, 2018a, Annex 3, p. 8).
The Transparency Sub-Group of WS2 also emphasised the importance of human rights (ICANN, 2018a, pp. 33-35 and Annex 8.1). Moreover, human rights and privacy have been a concern, particularly for ALAC, in light of the EU's General Data Protection Regulation (GDPR) (ICANN, 2017c, p. 1), resulting in a revised ICANN Procedure applying specifically to the WHOIS internet protocol (ICANN, 2017d). WHOIS is a directory service including more than 187 million domain names (Marby, 2018). Even if ALAC members were dissatisfied with ICANN's GDPR response, no further action is to be taken by the ICANN Board (ICANN, 2018g, item 28). The ICANN Procedure specifies that any registrar or registry that is subject to a WHOIS proceeding should cooperate with national governments to ensure that it "operates in conformity with domestic laws and regulations, and international law and applicable international conventions" (ICANN, 2017e, Section 1.4), a wording similar to ICANN's Articles of Incorporation (ICANN, 2016b, Section 2.III), presented above.
Hence, the revision of the bylaws has not led to any explicit recognition of the two human rights that are of primary importance for ICANN: freedom of expression and the right to privacy.

CONCLUSION
The research question asked whether recent ICANN processes have enhanced ICANN's legitimacy, operationalised as adequate and widely accepted procedures for participation and accountability, and governance (Raymond and DeNardis, 2015;Weinberg, 2000), understood as the application of shared principles, norms, rules, decision-making procedures, as well as programmes (UN General Assembly, 2006, para. 34).
ICANN has made many efforts to improve its legitimacy and decision-making system in the recent years. The question is whether this is adequate to actually enhance its overall legitimacy.
The changes within ICANN are not complying with the 2013 Montevideo Statement, made by very central players in global internet governance, calling for participation by all governments on an equal footing and for a "globalization" of internet governance (Chehadé et al., 2013, bullet 3). Neither have these ICANN reforms been substantive enough to please politicians (Macron, 2018) or courts (ICANN, 2018c). Hence, the overall legitimacy and concrete actions of ICANN will continue to be challenged, but the overall framework for global internet governance seems difficult to amend.
Nevertheless, because of the continued pressure on ICANN, ICANN will continue to reform itself. This is in line with the advocacy coalition framework (ACF; Sabatier and Jenkins-Smith, 1993) providing an advanced understanding of how subsystems, such as researchers, NGOs and intergovernmental relations, contribute to policy shifts in complex organisations. The article has demonstrated that ICANN is a most relevant case to understand how the various subsystems operate, and five SOs and ACs have increased power within the ICANN structure, through the Empowered Community. Moreover, GAC has enhanced its influence even more, by requiring the ICANN Board to state why GAC's advice was not followed, and asking for a dialogue in order to find a mutually acceptable solution. While this led to a strengthening of states within ICANN, it is justified to state that there has only been a partial recognition of human rights by ICANN.
The crucial and contested global public good: principles and goals in global internet governance Hence, both sovereignists and constitutionalists will continue to challenge ICANN. Koppell's (2005) three "manifestations" of a multiple accountabilities disorder -inadequate responsiveness, responsibility and controllability in different combinations -have, however, been mitigated in ICANN's governance structure after the IANA transition. Koppell's analysis was undertaken in 2004, after ICANN had been in operation for six years, still having its infancy challenges, and operating under close scrutiny of the US NTIA. In addition to a better mechanism of accountability, ICANN has over the last years strengthened its transparency and allowed stakeholders more influence. ICANN's multistakeholderism is, however, embedded in power asymmetries, and without having mechanisms seeking to reduce these asymmetries, ICANN might be an "instrument of domination by the powerful" (Malcolm, 2016, p. 5).
Moreover, four overarching goals applying to internet governance have been identified: